Your Privacy is Our Priority

1. Collection of Personal Information

vicity88 collects personal information from our players through various means in the context of providing a safe, responsible platform service that complies with international licensing requirements. The type of information we collect depends on how you interact with our platform.

1.1 Information You Provide Directly

During the account registration process and ongoing use of our platform, you may provide the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older, in line with responsible gambling requirements
• Identity card number (MyKad) or passport number for identity verification purposes
• An active email address for account communications and important notifications
• Mobile phone number for two-factor verification and customer support
• Relevant payment method information, including e-wallet and bank account details for processing deposits and withdrawals
• The username and password you choose for your vicity88 account

1.2 Automatically Collected Information

When you browse or use the vicity88 platform, our systems automatically record certain technical data required for the effective and secure operation of the platform. This includes:

• IP address and general network location
• Type and version of browser you are using
• Device type and operating system
• Activity logs for gameplay and financial transactions
• Session data and login time records
• Session cookies and platform preferences stored locally

1.3 Identity Verification (KYC)

As part of our obligations under international licensing, vicity88 may request additional identity verification documents, including copies of MyKad, passport or other supporting documents. This process is carried out to ensure platform integrity, prevent fraud and comply with anti-money laundering requirements.

2. Use of Personal Information

vicity88 uses personal information collected solely for legitimate purposes that are relevant and proportionate to the needs of platform operations. We do not use your data for purposes outside the scope stated below:

• Identity and age verification of players during the registration and withdrawal process
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH
• Sending important notifications related to accounts, transactions and security updates via email
• Providing customer support by our team operating 24/7
• Detecting and preventing fraudulent activity, money laundering and platform abuse
• Compliance with reporting and audit requirements under the international licences we hold
• Improving products, features and the user experience based on aggregate analysis that does not directly identify individuals
• Sending promotional information and special offers, subject to the communication preferences you set in your account

3. Disclosure to Third Parties

vicity88 values the trust you place in us. Our fundamental policy is not to sell or rent players' personal information to any third party. However, there are limited situations where disclosure of information to certain parties may occur:

3.1 Authorised Service Providers

We work with selected third-party service providers to support platform operations, including payment gateway providers and gaming platforms. These providers are bound by strict confidentiality agreements and may only process your data under vicity88's instructions and for specified purposes.

3.2 Legal Requirements and Authorities

vicity88 may disclose personal information when required by law, court order or a valid request from a competent authority. In such situations, we will disclose only the minimum information required by the legal demand.

3.3 Transfers in Business Proceedings

In the event of a business restructuring, merger or acquisition, user information may be transferred as part of the business assets. Such transfers will be carried out in compliance with this privacy policy and we will notify users accordingly.

4. Data Security

vicity88 implements various technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

• 256-bit SSL encryption for all data transfers between your browser and our servers
• Enterprise-grade firewall and intrusion detection systems monitored continuously
• Internal access controls based on the need-to-know principle — only authorised personnel can access sensitive data
• Regular security audit procedures to assess and improve the platform's security posture
• Password storage in hashed format using current cryptographic algorithms
• Two-factor authentication option for an additional layer of protection on player accounts

Although we make every effort to protect your data, no digital security system can be guaranteed 100% safe from all threats. You also play an important role by keeping your account password confidential and not sharing it with anyone.

5. Cookies and Similar Technologies

The vicity88 platform uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and maintain session security. The following are the types of cookies we use:

5.1 Essential Cookies

These cookies are required for the basic functions of the platform, including login authentication and session management. Without these cookies, the platform cannot function properly and you will not be able to access your account.

5.2 Functional Cookies

Functional cookies store your preferences such as language settings and display preferences to ensure a more consistent experience each time you visit our platform.

5.3 Analytics Cookies

We use analytics cookies to understand how players use our platform in aggregate. This data is used solely to improve our services and does not directly link any usage patterns to individual identities.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the vicity88 platform.

6. User Rights

As a vicity88 player, you have certain rights regarding the personal data we hold about you. We respect these rights and provide clear channels for you to exercise them.

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted via our live chat or support email.

6.2 Right of Rectification

If any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some information such as your full name and identity card number requires supporting documents to be updated.

6.3 Right of Erasure

In certain circumstances, you may request that your personal data be deleted. However, please be aware that some information must be retained for a specified period to fulfil legal obligations and licensing requirements.

6.4 Right to Object to Marketing

You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your account settings or by contacting our support team.

7. Cross-Border Data Transfers

vicity88 operates under international licensing and some of our technical infrastructure may be located outside Malaysia. As a result, your personal data may be processed or stored on servers situated outside Malaysia.

Any cross-border data transfers are carried out with appropriate contractual safeguards to ensure a level of data protection equivalent to the platform's requirements. We only work with infrastructure providers that comply with internationally recognised security and privacy standards.

8. Data Retention

vicity88 retains your personal information for as long as it is needed for the purposes stated in this privacy policy or as required by law and licensing requirements. Generally:

• Active account data is retained for as long as your account remains active on the vicity88 platform
• Financial transaction records are retained for the period required by international licensing standards for audit purposes
• Customer support communication logs are retained for a reasonable period for reference and service quality purposes
• After account closure, certain data may still be retained to fulfil ongoing legal obligations

When the retention period expires and there is no legal or operational requirement for continued storage, the relevant data will be deleted or disposed of in a manner that ensures its confidentiality.

9. Privacy Policy Amendments

vicity88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technology developments. Any significant changes will be communicated to players through:

• A clear notice on the main page of the vicity88 platform
• An email notification to the address registered with your account
• An updated effective date at the top of this Privacy Policy page

Continued use of the vicity88 platform after amendments take effect will be deemed as acceptance of the updated terms. If you do not agree with any amendment, you have the right to close your account by contacting our support team.

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact the vicity88 dedicated privacy team:

Our support team, operating 24/7, will handle your privacy-related requests carefully and provide an appropriate response. You can contact us in Malay or English — both languages are fully supported.

For formal requests such as data access, rectification, or erasure, please state your account username and a brief description of your request in your email to help speed up the process.